City & Guilds Level 3 NVQ Diploma in Contact Centre Operations
Qualification summary
- Qualification type
- Occupational Qualification
- Qualification level
- Level 3
- Qualification number
- 600/1136/1
- Guided learning hours
- 86
- Total qualification time
- 420
- Assessment methods
- Coursework, E-assessment, Multiple Choice Examination, Oral Examination, Portfolio of Evidence, Practical Demonstration/Assignment, Practical Examination, Task-based Controlled Assessment, Written Examination
- Specification
- View this qualification's specification
- Sector subject area
- Administration
Organisation
- Awarding organisation
- City and Guilds of London Institute
Further details
- Grading type
- Pass/Fail
- Total credits
- 42
Funding details
- Funding in England
- Check if this qualification is funded in England
Availability
- Status
-
Available to learners
- National availability
- England, Northern Ireland
Northern Ireland
- Available in Northern Ireland
- Yes
- Approved for school use in Northern Ireland
- Check if this qualification is approved for use in schools in Northern Ireland on the Department of Education website
Additional information
- Regulation start date
- Operational start date
- European qualification level
- Level 4