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The Register of Regulated Qualifications

View Unit Qualifications : Coordinate customer communication processes in a contact centre

Unit
Unit Reference Number
T/503/0406
Title
Coordinate customer communication processes in a contact centre
Qualifications using this Unit
Qualification NumberQualification TypeTitleOperational Start DateOperational End DateCertification End DateSSAs
600/9309/2QCFABC Level 4 Certificate In Employment Related Services (QCF)01-Jun-201313.2 Direct Learning Support
600/9329/8QCFABC Level 4 Diploma In Employment Related Services (QCF)01-Jun-201313.2 Direct Learning Support
600/1136/1QCFCity & Guilds Level 3 NVQ Diploma in Contact Centre Operations (QCF)01-Apr-201115.2 Administration
600/1288/2QCFCity & Guilds Level 4 NVQ Diploma in Contact Centre Operations (QCF)01-Apr-201115.2 Administration
600/8858/8QCFHABC Level 3 NVQ Diploma in Contact Centre Operations (QCF)01-May-201315.2 Administration
600/8004/8QCFiCQ Level 3 NVQ Diploma in Contact Centre Operations (QCF)01-Feb-201315.2 Administration
600/1255/9QCFNCFE Level 3 NVQ Diploma in Contact Centre Operations (QCF)01-Apr-201115.2 Administration
600/1256/0QCFNCFE Level 4 NVQ Diploma in Contact Centre Operations (QCF)01-Apr-201115.2 Administration
600/2338/7QCFOCR Level 3 NVQ Diploma in Contact Centre Operations (QCF)01-Aug-201115.2 Administration
600/2356/9QCFOCR Level 4 NVQ Diploma In Contact Centre Operations (QCF)01-Aug-201115.2 Administration
600/1226/2QCFPearson Edexcel Level 3 NVQ Diploma in Contact Centre Operations (QCF)01-Apr-201115.2 Administration
600/9698/6QCFPearson Edexcel Level 4 Certificate in Employment Related Services (QCF)01-Feb-201413.2 Direct Learning Support
600/9595/7QCFPearson Edexcel Level 4 Diploma In Employment Related Services (QCF)01-Feb-201413.2 Direct Learning Support
600/1645/0QCFPearson EDI Level 3 NVQ Diploma in Contact Centre Operations (QCF)01-Apr-201115.2 Administration
600/4905/4QCFPearson EDI Level 4 Certificate In Employment Related Services (QCF)01-May-201213.2 Direct Learning Support
600/4904/2QCFPearson EDI Level 4 Diploma In Employment Related Services (QCF)01-May-201213.2 Direct Learning Support
600/1638/3QCFPearson Level 4 NVQ Diploma in Contact Centre Operations (QCF)01-May-201115.2 Administration
600/2952/3QCFProQual Level 3 NVQ Diploma in Contact Centre Operations (QCF)01-Sep-201115.2 Administration
600/1248/1QCFSkillsfirst level 3 NVQ Diploma in Contact Centre Operations (QCF)01-Apr-201115.2 Administration
Unit Details
2.1.3.0L