| 500/9676/X | QCF | Active IQ Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 500/9807/X | QCF | Active IQ Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/5119/X | QCF | Ascentis Level 2 NVQ Certificate in Customer Service (QCF) | 01-May-2012 | | | 15.2 Administration |
| 600/5115/2 | QCF | Ascentis Level 3 NVQ Diploma in Customer Service (QCF) | 01-May-2012 | | | 15.2 Administration |
| 600/1244/4 | QCF | City & Guilds Level 1 NVQ Award in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 600/1286/9 | QCF | City & Guilds Level 1 NVQ Certificate in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 600/1135/X | QCF | City & Guilds Level 2 NVQ Certificate in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 500/9341/1 | QCF | City & Guilds Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/1136/1 | QCF | City & Guilds Level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 500/8818/X | QCF | City & Guilds Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/3422/1 | QCF | CYQ Level 2 NVQ Certificate in Customer Service (QCF) | 01-Oct-2011 | | | 15.2 Administration |
| 501/2055/4 | QCF | EAL Level 2 Certificate in Customer Service (QCF) | 01-Oct-2010 | | | 15.2 Administration |
| 501/2354/3 | QCF | EAL Level 3 Diploma in Customer Service (QCF) | 01-Oct-2010 | | | 15.2 Administration |
| 600/2562/1 | QCF | FAQ Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2011 | | | 15.2 Administration |
| 600/2807/5 | QCF | FAQ Level 3 NVQ Diploma in Customer Service (QCF) | 01-Sep-2011 | | | 15.2 Administration |
| 600/3433/6 | QCF | FDQ Level 2 NVQ Certificate in Customer Service (QCF) | 01-Oct-2011 | | | 15.2 Administration |
| 600/3437/3 | QCF | FDQ Level 3 NVQ Diploma in Customer Service (QCF) | 01-Oct-2011 | | | 15.2 Administration |
| 600/8856/4 | QCF | HABC Level 2 NVQ Certificate In Contact Centre Operations (QCF) | 01-May-2013 | | | 15.2 Administration |
| 600/5469/4 | QCF | HABC Level 2 NVQ Certificate in Customer Service (QCF) | 01-Jun-2012 | | | 15.2 Administration |
| 600/8858/8 | QCF | HABC Level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-May-2013 | | | 15.2 Administration |
| 600/5470/0 | QCF | HABC Level 3 NVQ Diploma in Customer Service (QCF) | 01-Jun-2012 | | | 15.2 Administration |
| 600/8132/6 | QCF | iCQ Level 2 NVQ Certificate in Contact Centre Operations (QCF) | 01-Mar-2013 | | | 15.2 Administration |
| 600/3425/7 | QCF | iCQ Level 2 NVQ Certificate in Customer Service (QCF) | 01-Oct-2011 | | | 15.2 Administration |
| 600/8004/8 | QCF | iCQ Level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-Feb-2013 | | | 15.2 Administration |
| 600/3429/4 | QCF | iCQ Level 3 NVQ Diploma in Customer Service (QCF) | 01-Oct-2011 | | | 15.2 Administration |
| 500/9328/9 | QCF | IMIAL Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.4 Marketing and Sales |
| 500/9349/6 | QCF | IMIAL Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.4 Marketing and Sales |
| 600/5106/1 | QCF | IQ Level 2 NVQ Certificate in Contact Centre Operations (QCF) | 01-May-2012 | | | 15.2 Administration |
| 600/2832/4 | QCF | IQ Level 2 NVQ Certificate in Customer Service (QCF) | 01-Sep-2011 | | | 15.2 Administration |
| 600/4115/8 | QCF | ITEC Level 2 NVQ Certificate in Customer Service (QCF) | 01-Jan-2012 | | | 15.2 Administration |
| 600/6362/2 | QCF | ITEC Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2012 | | | 15.2 Administration |
| 600/3536/5 | QCF | KPA Level 2 NVQ Certificate in Customer Service (QCF) | 01-Nov-2011 | | | 15.2 Administration |
| 600/3535/3 | QCF | KPA Level 3 NVQ Diploma in Customer Service (QCF) | 01-Nov-2011 | | | 15.2 Administration |
| 501/1741/5 | QCF | LAO Level 2 NVQ Certificate in Customer Service (QCF) | 01-Sep-2010 | | | 15.2 Administration |
| 501/1742/7 | QCF | LAO Level 3 NVQ Diploma in Customer Service (QCF) | 01-Oct-2010 | | | 15.2 Administration |
| 600/1291/2 | QCF | NCFE Level 1 NVQ Award in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 600/1254/7 | QCF | NCFE Level 1 NVQ Certificate In Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 600/1257/2 | QCF | NCFE Level 2 NVQ Certificate in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 501/0263/1 | QCF | NCFE Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/1255/9 | QCF | NCFE Level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 501/0231/X | QCF | NCFE Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/8118/1 | QCF | NOCN Level 2 NVQ Certificate in Customer Service (QCF) | 01-Mar-2013 | | | 15.2 Administration |
| 600/8067/X | QCF | NOCN Level 3 NVQ Diploma in Customer Service (QCF) | 01-Feb-2013 | | | 15.2 Administration |
| 600/2336/3 | QCF | OCR Level 1 NVQ Award in Contact Centre Operations (QCF) | 01-Aug-2011 | | | 15.2 Administration |
| 600/2456/2 | QCF | OCR Level 1 NVQ Certificate in Contact Centre Operations (QCF) | 01-Aug-2011 | | | 15.2 Administration |
| 600/2451/3 | QCF | OCR Level 2 NVQ Certificate in Contact Centre Operations (QCF) | 01-Aug-2011 | | | 15.2 Administration |
| 500/8625/X | QCF | OCR Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/2338/7 | QCF | OCR Level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-Aug-2011 | | | 15.2 Administration |
| 500/8626/1 | QCF | OCR Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/1570/6 | QCF | Pearson Edexcel Level 1 NVQ Award In Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 600/1635/8 | QCF | Pearson Edexcel Level 2 NVQ Certificate In Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 501/0080/4 | QCF | Pearson Edexcel Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/1226/2 | QCF | Pearson Edexcel Level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 500/9505/5 | QCF | Pearson Edexcel Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/1710/7 | QCF | Pearson EDI Level 2 NVQ Certificate in Contact Centre Operations (QCF) | 01-May-2011 | | | 15.2 Administration |
| 500/9378/2 | QCF | Pearson EDI Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/1645/0 | QCF | Pearson EDI Level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 500/8823/3 | QCF | Pearson EDI Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/1225/0 | QCF | Pearson Level 1 NVQ Certificate In Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 600/2962/6 | QCF | ProQual Level 1 NVQ Award in Contact Centre Operations (QCF) | 01-Sep-2011 | | | 15.2 Administration |
| 600/2961/4 | QCF | ProQual Level 1 NVQ Certificate in Contact Centre Operations (QCF) | 01-Sep-2011 | | | 15.2 Administration |
| 600/2985/7 | QCF | ProQual Level 2 NVQ Certificate in Contact Centre Operations (QCF) | 01-Sep-2011 | | | 15.2 Administration |
| 600/2349/1 | QCF | ProQual Level 2 NVQ Certificate in Customer Service (QCF) | 01-Jul-2011 | | | 15.2 Administration |
| 600/2952/3 | QCF | ProQual Level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-Sep-2011 | | | 15.2 Administration |
| 600/2352/1 | QCF | ProQual Level 3 NVQ Diploma in Customer Service (QCF) | 01-Jul-2011 | | | 15.2 Administration |
| 600/1090/3 | QCF | Skillsfirst Level 1 NVQ Award In Contact Centre Operations (QCF) | 01-Apr-2011 | 28-Feb-2013 | 28-Feb-2014 | 15.2 Administration |
| 600/1246/8 | QCF | Skillsfirst Level 1 NVQ Certificate in Contact Centre Operations (QCF) | 01-Apr-2011 | 28-Feb-2013 | 28-Feb-2014 | 15.2 Administration |
| 600/1247/X | QCF | Skillsfirst Level 2 NVQ Certificate In Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 500/9011/2 | QCF | Skillsfirst Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 600/1248/1 | QCF | Skillsfirst level 3 NVQ Diploma in Contact Centre Operations (QCF) | 01-Apr-2011 | | | 15.2 Administration |
| 500/8858/0 | QCF | Skillsfirst Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 501/2062/1 | QCF | SQA Level 2 NVQ Certificate in Customer Service (QCF) | 01-Oct-2010 | | | 15.2 Administration |
| 501/2070/0 | QCF | SQA Level 3 NVQ Diploma in Customer Service (QCF) | 01-Oct-2010 | | | 15.2 Administration |
| 501/0018/X | QCF | VTCT Level 2 NVQ Certificate in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
| 500/9440/3 | QCF | VTCT Level 3 NVQ Diploma in Customer Service (QCF) | 01-Aug-2010 | | | 15.2 Administration |
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