View Unit : Manage personal case load

Unit

Unit Reference Number

Y/602/5189

Qualification Framework

QCF

Title

Manage personal case load

Unit Level

Level 4

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

1.3 Health and Social Care

Unit Grading Structure

Pass

Assessment Guidance

Not applicable

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Be able to maintain case notes	1.1	Record key information about each case
		1.2	Record all actions being undertaken for clients
		1.3	Ensure case notes are accurate and contain appropriate detail
		1.4	Ensure case notes are structured in a way that gives a clear history
2	Be able to review personal case load	2.1	Review all relevant information
		2.2	Monitor the progress of all cases
		2.3	Identify any obstacles in achieving the required outcomes for cases
		2.4	Exchange information on the cases according to the service’s procedures
		2.5	Identify improvements that can be made to the management of cases
3	Understand factors that affect case loads	3.1	Explain what types of obstacle may occur and how to overcome it
3	Understand factors that affect case loads	3.2	Explain any factors that may affect the number of cases managed
4	Be able to establish priorities for dealing with personal case load	4.1	Establish criteria for setting priorities
		4.2	Assess cases against the criteria to show which cases need high priority
		4.3	identify any immediate actions that may be required to meet deadlines
		4.4	Inform relevant people of the need to prioritise specific cases
		4.5	Ensure appropriate resources are allocated to the cases
		4.6	Monitor the effect of the priority cases on the rest of the caseload
		4.7	Ensure all cases receive appropriate attention

Equivalent Units

There are no equivalences to display.