View Unit : Implement, monitor and maintain administrative services

Unit

Unit Reference Number

Y/601/2572

Qualification Framework

QCF

Title

Implement, monitor and maintain administrative services

Unit Level

Level 4

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

15.2 Administration

Unit Grading Structure

Pass

Assessment Guidance

N/A.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Understand how to implement administrative services	1.1	Explain the purpose of having limits to own authority in relation to the implementation and monitoring of administrative services
		1.2	Explain who may be involved in implementing or making changes to administrative services in an organisation
		1.3	Explain the purpose and benefits of having systems and procedures to support administrative services
		1.4	Explain who may be affected by changes to existing administrative services or the implementation of new services in an organisation
		1.5	Describe ways of communicating implementation plans and changes to administrative services
		1.6	Identify legal and regulatory requirements relevant to administrative services
		1.7	Explain the purpose and benefits of involving people in planning how administrative services will be implemented
		1.8	Describe how to involve people in planning how administrative services will be implemented
		1.9	Explain how to develop plans for implementation
		1.10	Explain how to negotiate and agree plans and changes with people
		1.11	Explain the purpose of providing support to users
		1.12	Explain the types of support available and how to choose and provide different types of support
		1.13	Explain how to identify possible disruptions to work output and the working environment, and reasons for doing so
2	Understand how to monitor administrative services	2.1	Explain the purpose of checking administrative services to make sure they are being used correctly
		2.2	Describe ways of checking administrative services, and when to use them
		2.3	Describe what types of action to take if services are not being used correctly
		2.4	Explain how to decide what action to take
3	Understand how to maintain administrative services	3.1	Describe ways of encouraging users to comment and make suggestions
		3.2	Explain how to select ways of encouraging comment and suggestions
		3.3	Explain what is meant by valid and reliable information on administrative services and ways of collecting it
		3.4	Explain how to use information to evaluate the effectiveness of administrative services
		3.5	Explain the purpose of having limits on own authority for making improvements
		3.6	Identify people in an organisation to whom recommendations for improvements to administrative services should be made, when outside limits of own responsibility
4	Be able to implement administrative services for an organisation	4.1	Make a plan with users for implementing administrative services
		4.2	Negotiate and agree a plan for implementing of administrative services
		4.3	Communicate an agreed plan and any changes to stakeholders
		4.4	Make changes to a plan from feedback given, as required
		4.5	Make sure all those involved in implementing a plan understand their roles and responsibilities
		4.6	Make sure a plan meets legal and regulatory requirements, as needed
		4.7	Provide support to users so they can use the administrative services and procedures
		4.8	Plan and take action, as needed, to minimise disruptions to work activities and the work environment during implementation
		4.9	Follow a plan to implement administrative services
5	Be able to monitor administrative services	5.1	Monitor administrative services for correct use
5	Be able to monitor administrative services	5.2	Take action, as needed, where administrative services are not being used correctly
6	Be able to maintain administrative services	6.1	Encourage users to comment on administrative services and to make suggestions for improvement
		6.2	Collect valid and reliable information about the use of administrative services
		6.3	Use feedback from users and information collected to evaluate administrative services provided, and identify areas for improvement
		6.4	Make improvements to administrative services within limits of own authority
		6.5	Make sure improvements to administrative services follow legal and regulatory requirements, as necessary
		6.6	Communicate improvements to all involved
		6.7	Make recommendations for improvements to administrative services which are outside limits of own authority

Equivalent Units

There are no equivalences to display.