| 1 | Understand how your role fits with organisational values and practices | 1.1 | Describe the sector in which your organisation operates |
| 1.2 | Describe your organisation’s missions and purpose |
| 1.3 | Compare you organisation to other types of organisation in your sector |
| 1.4 | Outline your responsibilities |
| 1.5 | Describe how your role fits into your organisation’s structure |
| 1.6 | Describe how your role contributes to the organisation’s operations |
| 1.7 | Outline the policies, procedures, systems and values of your organisation that are relevant to your role |
| 1.8 | Outline who you would consult if unsure about organisational policies, procedures, systems and values |
| 2 | Understand how to work as part of a team to achieve goals and objectives | 2.1 | Explain the purpose of working with other people to achieve goals and objectives |
| 2.2 | Identify situations in which working with others can achieve positive results |
| 2.3 | Explain the purpose and benefits of agreeing work goals and plans when working with others |
| 2.4 | Describe situations in which team members might support each other |
| 2.5 | Describe ways of providing support to other people in a team |
| 2.6 | Explain the purpose of agreeing quality measures with a team |
| 3 | Understand how to communicate as part of a team | 3.1 | Explain the purpose of communicating with other people in a team |
| 3.2 | Identify different methods of communication and when to use them |
| 4 | Understand the contribution of individuals within a team | 4.1 | Explain the purpose of recognising the strengths of others |
| 4.2 | Explain the value of diversity within teams |
| 4.3 | Explain the purpose of respecting individuals working within a team |
| 5 | Understand how to deal with problems and disagreements | 5.1 | Describe the types of problems and disagreements that may occur when working with other people in a team |
| 5.2 | Describe ways of dealing with problems and disagreements when working with other people in a team |
| 6 | Understand the purpose of feedback when working as a team | 6.1 | Explain the purpose of giving and receiving constructive feedback |
| 6.2 | Describe ways of using feedback to improve own work, and a team as a whole |
| 7 | Be able to work in a way that fits with organisational values and practices | 7.1 | Follow organisational policies, systems and procedures relevant to your role |
| 7.2 | Apply relevant organisational values across all aspects of your work |
| 7.3 | Work with outside organisations and individuals in a way that protects the image of your organisation, when relevant |
| 7.4 | Seek guidance when unsure about organisational policies, systems, procedures and values |
| 8 | Be able to work in a team to achieve goals and objectives | 8.1 | Communicate effectively with other people in a team |
| 8.2 | Contribute to the agreement of work objectives and quality measures with a team, to achieve a positive outcome |
| 8.3 | Make sure work goals and objectives are achieved in a way that makes best use of own abilities in a team |
| 8.4 | Provide support to members of a team, if required |
| 8.5 | Show respect for individuals in a team |
| 8.6 | Make sure own work meets agreed quality standards and is on time |
| 9 | Be able to deal with or refer problems in a team | 9.1 | Identify problem(s) or disagreement(s) in a team |
| 9.2 | Resolve problem(s) or disagreement(s) within limits of own authority and experience |
| 9.3 | Refer problems, as required |
| 10 | Be able to use feedback on objectives in a team | 10.1 | Contribute to providing constructive feedback on the achievement of objectives to a team |
| 10.2 | Receive constructive feedback on own work |
| 10.3 | Use feedback on achievement of objectives to |
Don't show this message again.