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Understand how to communicate in own business environment.
Explain own use and organisational practice or policy (if formalised) for the following forms of communication:
a) Business greetings
b) Telephone communications
c) Letter writing
d) Business emails
e) Record keeping
f) Business meetings.
Understand how to evaluate own business communications and skills.
Identify own strengths and weaknesses in relation to business communications and personal skills, including consideration of:
a) Organisation of time
e) Ability to embrace change and respond positively to new priorities.
Work with another to establish with criteria for success, realistic short and long-term goals in relation to communication and personal skills.
Use evidence from personal involvement in an issue which results in resolution to demonstrate effective communication and personal skills.
Be able to apply effective communication and personal skills in the business environment.
Demonstrate effective team work over a period of at least a month in work using evidence of:
a) Contribution to discussions
b) Changes in approach to suit different roles and situations
c) Identification of strategies which facilitated agreement and achieved results.