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The Register of Regulated Qualifications

View Unit : Handle mail

Unit
Unit Reference Number
T/601/2479
Qualification Framework
QCF
Title
Handle mail
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
17
Unit Credit Value
3
Date of Withdrawal
SSAs
15.2 Administration
Unit Grading Structure
Pass
Assessment Guidance

N/A.

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Understand security procedures when handling mail or packages

1.1

Explain the purpose of security procedures for handling mail or packages

1.2

Give examples of security procedures for handling mail in organisation(s)

2

Understand the range of available internal and external mail services

2.1

Explain the purpose of distributing and dispatching mail to the correct recipient within agreed timescales

2.2

State the organisational structure and names, roles and locations of individuals and teams

2.3

Give examples of internal and external mail services available to organisations

2.4

Give reasons for selecting internal and external mail services

2.5

Describe the methods of calculating postage charges for mail or packages

2.6

Describe the types of problems that may occur with incoming and outgoing mail and how to deal with these

3

Be able to receive, distribute and collect internal mail or packages

3.1

Receive, check and sort incoming mail or packages

3.2

Identify and deal with unwanted junk mail or damaged items

3.3

Identify and deal with suspicious items

3.4

Distribute incoming mail or packages

3.5

Collect, sort and prioritise outgoing mail or packages

4

Be able to follow procedures for despatching mail or packages

4.1

Identify best options for despatching mail

4.2

Agree a cost for despatching mail or packages

4.3

Arrange services to collect outgoing mail or packages, if required

4.4

Identify and prepare items for urgent or special delivery, where necessary

4.5

Calculate correct postage charges for outgoing mail or packages

4.6

Record postage costs

4.7

Despatch outgoing mail or packages to agreed timescale

5

Be able to resolve, report or refer problems that may occur in handling mail or packages

5.1

Identify where a problem may exist with incoming and outgoing mail or packages

5.2

Resolve, report or refer problems with incoming and outgoing mail or packages

Equivalent Units
There are no equivalences to display.
2.4.6.0L