| 1 | Understand security procedures when handling mail or packages | 1.1 | Explain the purpose of security procedures for handling mail or packages |
| 1.2 | Give examples of security procedures for handling mail in organisation(s) |
| 2 | Understand the range of available internal and external mail services | 2.1 | Explain the purpose of distributing and dispatching mail to the correct recipient within agreed timescales |
| 2.2 | State the organisational structure and names, roles and locations of individuals and teams |
| 2.3 | Give examples of internal and external mail services available to organisations |
| 2.4 | Give reasons for selecting internal and external mail services |
| 2.5 | Describe the methods of calculating postage charges for mail or packages |
| 2.6 | Describe the types of problems that may occur with incoming and outgoing mail and how to deal with these |
| 3 | Be able to receive, distribute and collect internal mail or packages | 3.1 | Receive, check and sort incoming mail or packages |
| 3.2 | Identify and deal with unwanted junk mail or damaged items |
| 3.3 | Identify and deal with suspicious items |
| 3.4 | Distribute incoming mail or packages |
| 3.5 | Collect, sort and prioritise outgoing mail or packages |
| 4 | Be able to follow procedures for despatching mail or packages | 4.1 | Identify best options for despatching mail |
| 4.2 | Agree a cost for despatching mail or packages |
| 4.3 | Arrange services to collect outgoing mail or packages, if required |
| 4.4 | Identify and prepare items for urgent or special delivery, where necessary |
| 4.5 | Calculate correct postage charges for outgoing mail or packages |
| 4.6 | Record postage costs |
| 4.7 | Despatch outgoing mail or packages to agreed timescale |
| 5 | Be able to resolve, report or refer problems that may occur in handling mail or packages | 5.1 | Identify where a problem may exist with incoming and outgoing mail or packages |
| 5.2 | Resolve, report or refer problems with incoming and outgoing mail or packages |
Don't show this message again.