| 1 | Understand the role and responsibilities of the coach and the mentor | 1.1 | Compare the roles and responsibilities of the coach and the mentor |
| 1.2 | Discuss the differences between the roles of the coach and the mentor |
| 1.3 | Analyse the values, attitudes, beliefs and skills required in a coach and a mentor |
| 1.4 | Review the impact of relevant legislative requirements on the coaching and mentoring process |
| 1.5 | Review the impact on the coaching and mentoring process of organisational policies and procedures |
| 2 | Understand techniques for a coaching and mentoring relationship | 2.1 | Compare techniques for coaching and mentoring that meet learner needs in your area of responsibility |
| 2.2 | Discuss ways in which techniques can be used to create an environment in which effective coaching and mentoring can take place |
| 2.3 | Evaluate the importance of communication techniques in the coaching and mentoring relationship |
| 2.4 | Examine the importance of confidentiality in maintaining coaching and mentoring relationships |
| 2.5 | Evaluate resources required for coaching and mentoring roles |
| 3 | Understand the stages of progression through a coaching and mentoring relationship | 3.1 | Analyse the importance of a code of conduct and ground rules when setting boundaries for coaching and mentoring relationships |
| 3.2 | Discuss problems and solutions that may arise in coaching and mentoring in your area of responsibility |
| 3.3 | Analyse how potential barriers may be overcome through building a rapport with individuals in coaching and mentoring sessions in your area |
| 3.4 | Review strategies which can be used to clarify situations and overcome misunderstandings in order to progress the coaching and mentoring relationship |
| 3.5 | Discuss strategies for positive completion of the coaching and mentoring relationship |
| 4 | Be able to create an environment in which coaching and mentoring can take place | 4.1 | Plan activities for coaching and mentoring sessions based on identified goals |
| 4.2 | Demonstrate coaching and mentoring techniques in order to maintain an effective working relationship with individuals |
| 4.3 | Demonstrate communication techniques that develop the coaching and mentoring relationship |
| 4.4 | Support individuals through coaching and mentoring by providing constructive feedback |
| 4.5 | Review progress with the coachee’s and mentees which places responsibility on the learner to clarify their own goals and facilitate their achievement |
| 5 | Understand how to review the learner’s progress and achievements | 5.1 | Discuss the importance of record keeping in reviewing learner progress through coaching and mentoring |
| 5.2 | Review circumstances appropriate for the coach and mentor to access the support available |
| 5.3 | Justify alternative support which can be provided to the learner when referral is appropriate |
| 5.4 | Review strategies for motivating learners to manage their expectations in order to achieve their goals |
| 5.5 | Use reflective practice and feedback from others to evaluate own role in order to identify areas for development |
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