View Unit : Using Email

Unit

Unit Reference Number

T/502/4301

Qualification Framework

QCF

Title

Using Email

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

6.2 ICT for Users

Unit Grading Structure

Pass

Assessment Guidance

See IT User Assessment Strategy available from www.e-skills.com

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Use e-mail software tools and techniques to compose and send messages	1.1	Select and use software tools to compose and format e-mail messages, including attachments
		1.2	Explain methods to improve message transmission
		1.3	Send e-mail messages to individuals and groups
		1.4	Explain why and how to stay safe and respect others when using e-mail
		1.5	Use an address book to manage contact information
2	Manage use of e-mail software effectively	2.1	Develop and communicate guidelines and procedures for using e-mail effectively
		2.2	Read and respond appropriately to e-mail messages and attachments
		2.3	Use email software tools and techniques to automate responses
		2.4	Explain why, how and when to archive messages
		2.5	Organise, store and archive e-mail messages effectively
		2.6	Customise e-mail software to make it easier to use
		2.7	Explain how to minimise e-mail problems
		2.8	Respond appropriately to email problems

Equivalent Units

There are no equivalences to display.