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Not appropriate
Understand problems that occur in the workplace
explain why problem solving is an important skill
identify the types of problems that occur in his/her workplace
describe how these problems may affect working operations
Identify problems in the workplace
identify a problem accurately describing its main features
identify how he/she will know the problem has been solved
explore different ways of tackling the problem
Plan to tackle the problem in the workplace and follow the plan through
confirm with an appropriate person how he/she will try to solve the problem
plan what needs to be done
identify the resources and
support needed
follow the plan and revise, if necessary, to tackle the problem
Check if the problem has been solved
check if the problem has been solved
describe clearly the results including the strengths and weaknesses of approaches to tackling the problem
identify ways of improving his/her problem solving skills