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The Register of Regulated Qualifications

View Unit : Principles of communication in adult social care settings

Unit
Unit Reference Number
R/602/2906
Qualification Framework
QCF
Title
Principles of communication in adult social care settings
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
17
Unit Credit Value
2
Date of Withdrawal
SSAs
1.3 Health and Social Care
Unit Grading Structure
Pass
Assessment Guidance

This unit needs to be assessed in line with the Skills for Care and Development QCF Assessment Principles.

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Understand why effective communication is important in adult social care settings

1.1

Identify the different reasons people communicate

1.2

Explain how communication affects relationships in an adult social care setting

2

Understand how to meet the communication and language needs, wishes and preferences of an individual

2.1

Compare ways to establish the communication and language needs, wishes and preferences of an individual

2.2

Describe the factors to consider when promoting effective communication

2.3

Describe a range of communication methods and styles to meet individual needs

2.4

Explain why it is important to respond to an individual’s reactions when communicating

3

Understand how to overcome barriers to communication

3.1

Explain how individuals from different backgrounds may use communication methods in different ways

3.2

Identify barriers to effective communication

3.3

Explain how to overcome barriers to communication

3.4

Describe strategies that can be used to clarify misunderstandings

3.5

Explain how to access extra support or services to enable individuals to communicate effectively

4

Understand principles and practices relating to confidentiality

4.1

Explain the meaning of the term “confidentiality”

4.2

Describe ways to maintain confidentiality in day to day communication

4.3

Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns to agreed others

4.4

Explain how and when to seek advice about confidentiality

Equivalent Units
There are no equivalences to display.
2.4.6.0L