| 1 | Understand processes and procedures for storing and retrieving information | 1.1 | Explain the purpose of storing and retrieving required information |
| 1.2 | Describe different information systems and their main features |
| 1.3 | Explain the purpose of legal and organisational requirements for the security and confidentiality of information |
| 1.4 | Explain the purpose of confirming information to be stored and retrieved |
| 1.5 | Describe ways of checking information for accuracy |
| 1.6 | Explain the purpose of checking information for accuracy |
| 1.7 | Explain the purpose of providing information to agreed format and timescales |
| 1.8 | Describe the types of information that may be deleted |
| 1.9 | Describe problems that may occur with information systems and how to deal with them, when necessary |
| 2 | Be able to store information | 2.1 | Identify, confirm and collect information to be stored |
| 2.2 | Follow legal and organisational procedures for security and confidentiality of information to be stored |
| 2.3 | Store information in approved locations |
| 2.4 | Check and update stored information, if required |
| 2.5 | Delete stored information, if required |
| 2.6 | Deal with, or refer problems, if required |
| 3 | Be able to retrieve information | 3.1 | Confirm and identify information to be retrieved |
| 3.2 | Follow legal and organisational procedures for security and confidentiality of information |
| 3.3 | Locate and retrieve the required information |
| 3.4 | Check and update information, if required |
| 3.5 | Provide information in the agreed format and timescale |
| 3.6 | Deal with, or refer problems if required |