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Assessment of this unit must adhere to the requirements of Skills for Care and Development/ Skills for Health assessment strategy
Understand how duty of care contributes to safe practice
Explain what it means to have a duty of care in own work role
Explain how duty of care contributes to the safeguarding or protection of individuals
Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights
Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care
Explain where to get additional support and advice about conflicts and dilemmas
Know how to respond to complaints
Describe how to respond to complaints
Explain the main points of agreed procedures for handling complaints