View Unit : Pick products in a retail environment to fulfil customer orders

Unit

Unit Reference Number

R/503/5676

Qualification Framework

QCF

Title

Pick products in a retail environment to fulfil customer orders

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

7.1 Retailing and Wholesaling

Unit Grading Structure

Pass

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Be able to organise own work to pick orders within a retail environment	1.1	plan own route around the retail environment, ensuring this will enable orders to be picked in line with organisational procedures
1		1.2	identify the person who can give advice if picking instructions are unclear
2	Be able to pick products in a retail environment to meet customer requirements	2.1	minimise the inconvenience caused to other people in the retail environment when picking products
		2.2	perform checks to ensure that the products being picked are of saleable quality
		2.3	protect products from damage and deterioration throughout the picking process
		2.4	follow organisational procedures for recording picked products and unavailable products
		2.5	choose alternatives as allowed when products requested by customers are not in stock
		2.6	use methods for separating products for different orders when picking for more than one customer
3	Be able to prepare picked orders for collection or despatch from a retail environment	3.1	pack orders in ways that : keep products in saleable condition during transit avoid using excessive amounts of packaging
3		3.2	place packed orders in the designated places ready for collection or despatch from the retail environment

Equivalent Units

There are no equivalences to display.