| 1 | Understand how to promote effective communication and engagement with children, young people and their families/carers | 1.1 | Explain the relative strengths and weaknesses of different ways of communicating with children, young people and their families/carers |
| 1.2 | Describe how to address potential barriers to communication and engagement with children and young people |
| 1.3 | Explain the importance of checking understanding when communicating with children, young people and their families/carers |
| 1.4 | Explain the importance of non-verbal communication, including body language |
| 1.5 | Explain the importance of demonstrating respect when communicating with children and young people |
| 1.6 | Explain how their attitude and behaviour can affect the development of rapport with children, young people and the child/young persons’ families/carers |
| 1.7 | Describe the effects of involving children/young people, families, parents and carers in decisions affecting children/young people |
| 1.8 | Describe the circumstances, and associated considerations, when it might be appropriate to go against a child, young person or family/carer’s expressed wishes |
| 1.9 | Explain the importance of reflecting upon the impact of their actions when communicating and engaging with children and young people |
| 2 | Understand the development of, and the impact of this upon, children and young people | 2.1 | Outline the key development changes that are expected to occur in children and young people |
| 2.2 | Explain why children and young people can perceive and experience their world in different ways |
| 2.3 | Describe how families, parents and carers have an impact in shaping the development of children |
| 2.4 | Describe how the balance of influence from parents/carers, peers, authority figures and others alters as the child or young person develops |
| 2.5 | Describe the impact of technology on the development of children and young people |
| 2.6 | Explain ways of motivating and encouraging children and young people to realise the child/young person’s full potential, within the context of their role |
| 2.7 | Describe how to access support in circumstances where they are affected emotionally by their work with children, young people, families and carers |
| 3 | Understand the importance of safeguarding children and young people, and associated responsibilities and procedures | 3.1 | Describe what is meant by the safeguarding of children and young people |
| 3.2 | Outline national and local guidance and procedures regarding safeguarding and promoting the welfare of children and young people |
| 3.3 | Explain the key safeguarding responsibilities of all of those in contact with children and young people |
| 3.4 | Outline inter-agency arrangements for safeguarding children and young people |
| 3.5 | Describe the indicators of potential abuse affecting children and young people |
| 3.6 | Describe the actions to take where abuse is suspected, identified or disclosed, within the context of their role |
| 3.7 | Explain the circumstances when a child or young person might be referred for help and support |
| 3.8 | Describe the procedures for progressing referrals of children/young people for help and support |
| 4 | Understand how to support children and young people through transitions, and circumstances requiring specialist support | 4.1 | Describe what is meant by the term transition in relation to children and young people |
| 4.2 | Describe the impact of key types of transition between services affecting children and young people |
| 4.3 | Describe the impact of key types of life changes affecting children and young people |
| 4.4 | Describe how to support children and young people through transitions in a way that is appropriate to their age and stage of development |
| 4.5 | Describe the circumstances when specialist advice and support is appropriate in supporting children and young people to manage transitions |
| 4.6 | Describe the action to take when specialist advice and support is needed to manage transitions |
| 5 | Understand sources of information regarding individual children, young people and families/carers, and the importance of effective information sharing | 5.1 | Explain what is meant by multi-agency and integrated working when working with children and young people |
| 5.2 | Describe the impact of multi-agency and integrated working in meeting the needs of children and young people |
| 5.3 | Explain their role in multi-agency and integrated working and the circumstances when another agency or individual might be involved in supporting a child or young person |
| 5.4 | Describe the role of families, parents and carers as partners when working with children and young people |
| 5.5 | Describe when and how it might be appropriate to challenge situations which are beyond the immediate responsibilities of their role |
| 5.6 | Explain the triggers and procedures for reporting and referring incidents or unexpected behaviour involving children and young people |
| 5.7 | Outline the procedures for multi-agency working |
| 5.8 | Describe sources of information, advice and support services for children and young people |
| 6 | Understand sources of information regarding individual children, young people and families/carers, and the importance of effective information sharing | 6.1 | Describe the importance of sharing relevant information with other appropriate agencies in a timely and accurate manner |
| 6.2 | Outline legal and their organisation’s requirements regarding the sharing of information and maintenance of confidentiality |
| 6.3 | Describe the boundaries of confidentiality when dealing with children and young people, and when it is appropriate to share information without the consent of the child or young person |
| 6.4 | Describe why it is important to explain to children and young people the limits of confidentiality |
| 6.5 | Explain the sources of information regarding individual children, young people and families/carers, and the circumstances when each might be the most appropriate |
| 6.6 | Describe what is meant by data security, both in and outside the working environment |
| 6.7 | Describe their organisation’s procedures for maintaining accurate and up to date records |
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