Our privacy and cookies page explains what they are, which ones we use, and how you can manage or remove them. Don't show this message again.
Understand the role of cash collections.
Explain the role of cash collections within an organisation.
Understand how to manage cash collections.
Describe cash collections performance, reporting and people management processes.
Explain methods for managing collections processes.
Be able to develop a plan to improve cash collections.
Explain an organisation's cash collection, performance, reporting and people management processes.
Identify outcomes in an action plan which would improve cash collections in own area of responsibility.
Select activities to achieve stated outcomes, explaining:
a) key activities
b) resources or training requirements
c) time scales
d) performance indicators
Be able to implement, monitor and review plans to achieve specified improvements to cash collections processes.
Implement at least one planned activity over a period of 3 - 6 months.
Assess effectiveness of planned activity.
Adapt strategy as necessary to produce the quality of outcome required.
Identify areas for further development.