Ofqual Logo DfES Logo CCEA Logo
The Register of Regulated Qualifications

View Unit : Maintain ICT equipment and systems 3 QCF

Unit
Unit Reference Number
R/501/4004
Qualification Framework
QCF
Title
Maintain ICT equipment and systems 3 QCF
Unit Level
Level 3
Unit Sub Level
None
Guided Learning Hours
60
Unit Credit Value
12
Date of Withdrawal
SSAs
6.1 ICT Practitioners
Unit Grading Structure
Pass
Assessment Guidance

n/a

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

identify types of system maintenance

1.1

prepare a system maintenance plan for peer to peer and client server

1.2

identify types of system maintenance

1.3

describe the properties of different types of maintenance

1.4

describe the key activities in each type of maintenance and their benefits

1.5

describe types of remote maintenance

1.6

describe the importance of negotiating system priorities and availability with customers.

2

collect information on technical problems with ICT systems

2.1

obtain information to resolve technical problems with ICT systems

2.2

select and justify the test to be undertaken for a given problem, ensuring the tests are applied correctly

2.3

create and maintain operational records

2.4

describe the information needed to resolve technical problems with ICT systems

2.5

identify the most common types of technical problems that could occur in ICT systems

2.6

identify the most common routine maintenance procedures

3

evaluate technical problems and implement solutions

3.1

apply preventative maintenance using the recommended procedures, materials and parts

3.2

maintain different types of hardware

3.3

maintain function of hardware by applying software fixes

3.4

check the equipment to confirm that the preventative maintenance procedures have been

carried out successfully

3.5

produce a report of problems encountered while carrying out preventative maintenance

3.6

maintain preventative maintenance records.

Equivalent Units
There are no equivalences to display.
2.4.6.0L