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identify types of system maintenance
prepare a system maintenance plan for peer to peer and client server
describe the properties of different types of maintenance
describe the key activities in each type of maintenance and their benefits
describe types of remote maintenance
describe the importance of negotiating system priorities and availability with customers.
collect information on technical problems with ICT systems
obtain information to resolve technical problems with ICT systems
select and justify the test to be undertaken for a given problem, ensuring the tests are applied correctly
create and maintain operational records
describe the information needed to resolve technical problems with ICT systems
identify the most common types of technical problems that could occur in ICT systems
identify the most common routine maintenance procedures
evaluate technical problems and implement solutions
apply preventative maintenance using the recommended procedures, materials and parts
maintain different types of hardware
maintain function of hardware by applying software fixes
check the equipment to confirm that the preventative maintenance procedures have been
carried out successfully
produce a report of problems encountered while carrying out preventative maintenance
maintain preventative maintenance records.