| 1 | Know how to deal with accidents and emergencies in a retail environment | 1.1 | show that they know company procedures and legal requirements for dealing with accidents and emergencies |
| 1.2 | show that they know how speaking and behaving in a calm way helps to promote safety during emergency situations |
| 1.3 | show that they know techniques for speaking and behaving in a calm way while dealing with accidents and emergencies |
| 1.4 | show that they know how reporting accidents and emergencies promotes health and safety |
| 1.5 | show that they know legal and company requirements for reporting accidents and emergencies |
| 1.6 | show that they know company procedures for evacuation, including how the alarm is raised and where emergency exits and assembly points are |
| 2 | Know how to help to reduce risks to health and safety in a retail environment | 2.1 | show that they know the health and safety requirements laid down by their company and by law |
| 2.2 | show that they know how setting a good example can contribute to health and safety in the workplace |
| 2.3 | show that they know the limits of their authority and responsibility for dealing with health and safety risks, and the importance of not taking on more responsibility than they are authorised to |
| 2.4 | show that they know approved procedures for dealing with health and safety risks |
| 2.5 | show that they know who to report health and safety risks to |
| 2.6 | show that they know what can happen to themselves and to others if the learner does not use equipment and materials in line with the manufacturer’s instructions |
| 2.7 | show that they know where to find instructions for using equipment and materials |
| 3 | Deal with accidents and emergencies in a retail environment | 3.1 | follow company procedures and legal requirements for dealing with accidents and emergencies |
| 3.2 | speak and behave in a calm way while dealing with accidents and emergencies |
| 3.3 | report accidents and emergencies promptly, accurately and to the right person |
| 3.4 | recognise when evacuation procedures have been started and following company procedures for evacuation |
| 4 | Help to reduce risks to health and safety in a retail environment | 4.1 | follow the health and safety requirements laid down by the company and by law, and encourage colleagues to do the same |
| 4.2 | promptly take the approved action to deal with risks if they are authorised to do so |
| 4.3 | report risks promptly to the right person, if the learner does not have authority to deal with these risks |
| 4.4 | use equipment and materials in line with the manufacturer’s instructions |