View Unit : Build business relationships

Unit

Unit Reference Number

R/500/4573

Qualification Framework

QCF

Title

Build business relationships

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

15.3 Business Management

Unit Grading Structure

Pass

Assessment Guidance

Assessment to be based on naturally occurring evidence or realistic work environment

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Understand how to establish potential business contacts	1.1	Identify opportunities to build business relationships
		1.2	Identify potential business contacts
		1.3	Demonstrate ways of creating good impressions and build rapport when meeting business contacts
2	Understand how to build relationships with your customers	2.1	Identify the most valuable potential customer groups for your business
		2.2	Identify ways to make sure potential customers get a good service from individuals in your business
		2.3	Identify ways of getting customer feedback in the future to improve the service and encourage customer loyalty
3	Understand the importance of building trust in customer and business relationships	3.1	Identify ways to keep in regular contact with your potential customers and business contacts
		3.2	Give reasons why it is important to keep commitments and act honestly in your business and customer relationships
		3.3	Identify ways in which differences between people from various cultures or backgrounds can affect your business dealings

Equivalent Units

There are no equivalences to display.