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Know how to deal with payment transactions
Explain the relevant organisational policies and procedures, in relation to payments, that relate to:
• health, safety and security
• legal requirements
• operating requirements
Explain the required information on:
• the collection of payments
• methods for carrying payments
Identify problems that can occur when dealing with payment transactions
Explain the appropriate action to take, in order to deal with identified problems
Be able to deal with payment transactions
Follow all organisational policies and procedures, in relation to payments, that relate to:
Obtain all relevant documentation required for the payment
Confirm the goods for which payment is required, the amount involved, and the payment method
Ensure there is adequate provision for collecting and carrying payments in a safe and secure manner
Collect the payments on delivery of goods and confirm the amount received is correct
Record and issue a receipt for the payment
Secure payments in a designated place, in accordance with organisational operating procedures
Reconcile payments received with the documentation and payments collected
Deposit completed documentation and payments with relevant person or to the relevant place
Record and report any discrepancies promptly to relevant person(s)