| 1 | Understand reasons for and responses to change | 1.1 | Describe types of change that may occur in the course of an individual’s life |
| 1.2 | Analyse factors that may make change a positive or a negative experience |
| 1.3 | Describe approaches likely to enhance an individual’s capacity to manage change and experience change positively |
| 2 | Be able to support individuals to plan how to manage or adapt to change | 2.1 | Work with individuals and others to identify recent or imminent changes affecting them |
| 2.2 | Support the individual to assess the implications and likely impacts of the change identified |
| 2.3 | Work with the individual and others to plan how to adapt to or manage the change |
| 2.4 | Explain the importance of both practical support and emotional support during a time of change |
| 2.5 | Identify and agree roles and responsibilities for supporting a change |
| 3 | Be able to support individuals to manage or adapt to change | 3.1 | Carry out agreed role and responsibilities for supporting change, in ways that promote active participation |
| 3.2 | Provide information and advice to support the individual to manage change |
| 3.3 | Support the individual to express preferences and anxieties when going through change |
| 3.4 | Adapt support methods to take account of preferences or anxieties |
| 3.5 | Describe how and when to seek additional expertise and advice when supporting an individual through change |
| 4 | Be able to evaluate the support provided during a period of change | 4.1 | Agree with the individual and others how the support provided will be evaluated, and who will be involved |
| 4.2 | Work with the individual and others to identify positive and negative aspects of a change |
| 4.3 | Work with the individual and others to evaluate the effectiveness of methods used to support the change process |
| 4.4 | Record and report on the effectiveness of support for the change process |