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Be able to maintain effective debt collection processes.
Manage debt collection processes to ensure compliance with all legal requirements, industry licences and regulations, organisational policies and professional codes.
Review service level agreements.
Ensure decisions are taken at appropriate junctures in respect of debtor accounts in accordance with correct authorities, organisational and legal requirements.
Be able to train and support employees.
Arrange training to meet specific requirements.
Provide support for employees who are involved in complex cases that require escalation.
Be able to implement improvements following a review of processes.
Review targets to monitor the performance of debt collection processes.
Assess the availability and maintenance of management information.
Lead the introduction of new debt collection improvement processes.