View Unit : Debt Collection Operations Management Practice

Unit

Unit Reference Number

M/601/2741

Qualification Framework

QCF

Title

Debt Collection Operations Management Practice

Unit Level

Level 4

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

15.1 Accounting and Finance, 15.2 Administration, 15.3 Business Management, 15.4 Marketing and Sales, 15.5 Law and Legal Services

Unit Grading Structure

Pass

Assessment Guidance

None

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Be able to maintain effective debt collection processes.	1.1	Manage debt collection processes to ensure compliance with all legal requirements, industry licences and regulations, organisational policies and professional codes.
		1.2	Review service level agreements.
		1.3	Ensure decisions are taken at appropriate junctures in respect of debtor accounts in accordance with correct authorities, organisational and legal requirements.
2	Be able to train and support employees.	2.1	Arrange training to meet specific requirements.
2	Be able to train and support employees.	2.2	Provide support for employees who are involved in complex cases that require escalation.
3	Be able to implement improvements following a review of processes.	3.1	Review targets to monitor the performance of debt collection processes.
		3.2	Assess the availability and maintenance of management information.
		3.3	Lead the introduction of new debt collection improvement processes.

Equivalent Units

There are no equivalences to display.