Ofqual Logo DfES Logo CCEA Logo
The Register of Regulated Qualifications

View Unit : Communicate in a business environment

Unit
Unit Reference Number
M/601/2562
Qualification Framework
QCF
Title
Communicate in a business environment
Unit Level
Level 4
Unit Sub Level
None
Guided Learning Hours
25
Unit Credit Value
3
Date of Withdrawal
SSAs
15.2 Administration
Unit Grading Structure
Pass
Assessment Guidance

N/A.

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Understand the purpose of planning communication

1.1

Explain the benefits of knowing the purpose of communications for a) individuals

b) organisations

1.2

Explain the purpose of knowing the intended outcomes of communications

1.3

Explain the advantages and disadvantages of using particular methods of communication in differing situations

2

Understand how to communicate in writing

2.1

Identify relevant sources of information that may be used when preparing written communication

2.2

Describe ways of finding and extracting key points from sources of information for written communication

2.3

Explain the purpose of written communication principles for using electronic forms of written communication in a business environment

2.4

Explain different styles and tones of language and situations when they may be used

2.5

Explain how to select the right tone and style for written communication

2.6

Explain the purpose of selecting and using language that suits the purpose of written communication

2.7

Describe ways of organising, structuring and presenting written information so it meets the needs of different audiences

2.8

Describe ways of checking information for accuracy of content

2.9

Explain the purpose of accurate use of grammar, punctuation and spelling

2.10

Explain what is meant by plain English, and why it is used

2.11

Explain the purpose of proofreading and checking written communications

2.12

Explain the purpose of recognising work that is ‘important’ and work that is ‘urgent’, and ways of doing so

2.13

Describe organisational procedures for saving and filing written communications

3

Understand how to communicate verbally

3.1

Describe ways of verbally presenting information and ideas in a way that is clear, convincing or persuasive

3.2

Describe ways of leading discussions to achieve objectives

3.3

Explain ways of adapting verbal contributions to suit different audiences, purposes and situations

3.4

Explain how to use and interpret body language and tone of voice

3.5

Describe methods of active listening and the benefits of doing so

3.6

Explain how to use language to suit different audiences and situations

3.7

Explain the purpose of seeking ideas and opinions from others, and for taking these into account

3.8

Give reasons why barriers to verbal communication may occur

3.9

Describe strategies for overcoming barriers to verbal communication

3.10

Explain the purpose of summarising verbal communication

4

Understand the purpose and value of feedback in developing communication skills

4.1

Explain ways of getting feedback on whether communications have achieved their purpose

4.2

Explain the purpose and benefits of using feedback to further develop communication skills

5

Be able to plan communication

5.1

Identify the purpose of communications, the audience(s) and the outcomes to be achieved

5.2

Decide on the level of formality / informality for different types of situations

5.3

Decide on the style and method of communication for different types of situations

6

Be able to communicate in writing

6.1

Identify sources of information that support the purpose of written communications

6.2

Evaluate information to extract points that support the purpose of written communications

6.3

Select the style and tone needed for written communications to support their purpose

6.4

Present information using a format, layout, style and house style suited to the subject matter, work situation and method of written communication

6.5

Use language that meets differing purposes and objectives of the written communications, and the needs of different audiences

6.6

Organise, structure and present information so that it is clear and accurate, and meets the needs of different audiences

6.7

Use accurate grammar, spelling and punctuation, and plain English to make sure that meaning is clear

6.8

Proofread and check written communications and make amendments, as required

6.9

Recognise the difference between what is ‘important’ and what is ‘urgent’

6.10

Produce written communications to meet deadlines

6.11

Keep a file copy of written communications sent

7

Be able to communicate verbally

7.1

Verbally present information and ideas to others so that they are clear, accurate, convincing and / or persuasive

7.2

Lead discussion(s) to achieve objectives

7.3

Adapt verbal contributions to discussions to suit audience, purpose and situation

7.4

Use body language and tone to meet the needs of audience, purpose and situation

7.5

Actively listen to information given by other people

7.6

Ask relevant questions to clarify own understanding, as required

7.7

Make relevant, well-argued responses using language to suit audience(s) and situation(s)

7.8

Give others opportunities to verbally contribute ideas and opinions and take these into account

7.9

Overcome barriers to verbal communication, where required

7.10

Summarise verbal communication(s) and make sure that the correct meaning has been understood

8

Be able to identify and agree ways of further developing communication skills

8.1

Get feedback to confirm whether communications have achieved their purpose

8.2

Use feedback to identify and agree ways of further developing own communication skills

Equivalent Units
There are no equivalences to display.
2.4.6.0L