View Unit : Deliver retail products to the customer's premises

Unit

Unit Reference Number

M/600/2310

Qualification Framework

QCF

Title

Deliver retail products to the customer's premises

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

31-Dec-2013

SSAs

7.1 Retailing and Wholesaling

Unit Grading Structure

Pass

Assessment Guidance

This unit requires workplace assessment of occupational competence.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Know how to deliver retail products to the customer’s premises	1.1	show that they know how to check that they have all the products they are due to deliver
		1.2	show that they know the equipment and paperwork they need to make deliveries and where to get these
		1.3	show that they know what delivery details they need and where to get these
		1.4	show that they know what sources of information to use for route planning, and how to use these
		1.5	show that they know the importance of planning an efficient delivery schedule and how to do this
		1.6	show that they know how to check that they have enough fuel for their delivery schedule, and company procedures for getting more fuel if needed
		1.7	show that they know how to transport products and equipment safely and securely
		1.8	show that they know why it is important to deliver products at the times agreed with customers
		1.9	show that they know the company procedures to follow if they expect to arrive at the customer’s premises early or late
		1.10	show that they know relevant legal restrictions on who can receive delivery
		1.11	show that they know the company procedures to follow when no one is available who can receive the delivery and when the customer rejects the delivery
		1.12	show that they know how to unload goods safely and in ways which protect goods from damage
		1.13	show that they know why it is important to treat customers courteously, and how to do this
		1.14	show that they know the records to keep of deliveries and non-deliveries and company procedures for completing these
2	Deliver retail products to the customer’s premises	2.1	check that they have all the products they are due to deliver
		2.2	check they have the equipment and paperwork needed for the delivery
		2.3	check that they have all the delivery details they need and that they know how to get to the delivery address
		2.4	plan a schedule of deliveries which makes the best use of time and other resources
		2.5	check that they have enough fuel for their delivery schedule and follow company procedures for getting more fuel if needed
		2.6	transport products and equipment safely and securely
		2.7	deliver products at the times agreed with customers
		2.8	take action in line with company procedures if the learner expects to arrive at the customer’s premises early or late
		2.9	follow company procedures for ensuring that deliveries are left only with individuals who may legally receive deliveries
		2.10	take action in line with company procedures if no one is available who can receive the delivery or if the customer rejects the delivery
		2.11	unload orders safely and in ways which protect the orders from damage
		2.12	treat the customer courteously throughout the delivery process
		2.13	update records of delivery and non-delivery promptly and in line with company procedures

Equivalent Units

There are no equivalences to display.