| 1 | Understand the role and responsibilities of the coach and the mentor | 1.1 | Identify the roles and responsibilities of the coach and the mentor |
| 1.2 | Define the differences between the roles of the coach and the mentor |
| 1.3 | Describe the skills required in a coach and a mentor |
| 1.4 | Identify legislative requirements that impact on the coaching and mentoring process |
| 1.5 | Explain organisational policies and procedures to be followed in coaching and mentoring |
| 2 | Understand techniques for a coaching and mentoring relationship | 2.1 | Describe techniques for coaching and mentoring that meet learner needs |
| 2.2 | Describe techniques that can be used to create an environment for coaching and mentoring |
| 2.3 | Explain the importance of communication techniques in the coaching and mentoring relationship |
| 2.4 | Explain the need for confidentiality in maintaining the coaching and mentoring relationship |
| 2.5 | Identify resources required for coaching and mentoring roles |
| 3 | Understand the stages of progression through a coaching and mentoring relationship | 3.1 | Explain the need for a code of conduct and ground rules when setting boundaries for coaching and mentoring relationships |
| 3.2 | Identify problems and solutions that may arise in coaching and mentoring |
| 3.3 | Explain how rapport can overcome barriers in coaching and mentoring sessions |
| 3.4 | Explain ways to clarify misunderstandings in order to progress the coaching and mentoring relationship |
| 3.5 | Describe ways to complete the coaching and mentoring relationship in a positive way |
| 4 | Be able to create an environment in which coaching and mentoring can take place | 4.1 | Plan activities for coaching and mentoring sessions |
| 4.2 | Demonstrate coaching and mentoring techniques through a working relationship with individuals |
| 4.3 | Demonstrate communication techniques that develop the coaching and mentoring relationship |
| 4.4 | Support individuals through coaching and mentoring by providing constructive feedback |
| 4.5 | Review progress with the coachee’s and mentees to clarify their own goals and facilitate their achievement |
| 5 | Understand how to review the learner’s progress and achievements | 5.1 | Explain the importance of record keeping in reviewing learner progress through coaching and mentoring |
| 5.2 | Describe reviewing strategies for motivating learners to achieve their goals |
| 5.3 | Explain alternative support which can be provided to the learner when referral is appropriate |
| 5.4 | Identify the support available to the coach and mentor |
| 5.5 | Use reflective practice and feedback from others to review own role and identify areas for development |
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