View Unit : Using Email

Unit

Unit Reference Number

M/503/3921

Qualification Framework

QCF

Title

Using Email

Unit Level

Entry Level

Unit Sub Level

Entry 3

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

14.2 Preparation for Work

Unit Grading Structure

Pass

Assessment Guidance

N/A

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Use email software tools and techniques to compose and send messages.	1.1	Use software tools to compose and format email messages.
		1.2	Attach files to email messages.
		1.3	Send email messages
		1.4	Identify how to stay safe and respect others when using email.
		1.5	Use an address book to store and retrieve contact information.
2	Manage incoming email effectively.	2.1	Follow guidelines and procedures for using email.
		2.2	Read and respond to email messages appropriately.
		2.3	Identify what messages to delete and when to do so.
		2.4	Organise and store email messages.
		2.5	Respond appropriately to common email problems.

Equivalent Units

There are no equivalences to display.