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Use email software tools and techniques to compose and send messages.
Use software tools to compose and format email messages.
Attach files to email messages.
Send email messages
Identify how to stay safe and respect others when using email.
Use an address book to store and retrieve contact information.
Manage incoming email effectively.
Follow guidelines and procedures for using email.
Read and respond to email messages appropriately.
Identify what messages to delete and when to do so.
Organise and store email messages.
Respond appropriately to common email problems.