| 1 | Understand the role of credit management within the business environment. | 1.1 | Identify the purpose of controlling credit within the business environment. |
| 1.2 | Describe how the provision of credit to trade, differs from export and consumer markets. |
| 1.3 | Recognise the impact of credit on costs, profits and liquidity. |
| 2 | Understand the organisational requirements of credit management functions. | 2.1 | Describe the credit management function and its personnel. |
| 2.2 | Identify potential areas of conflict between the credit function and other areas of business. |
| 2.3 | Identify the characteristics of customer service within the credit function. |
| 2.4 | Describe the main features of a credit policy and procedural manual. |
| 2.5 | Describe how an organisation measures credit management performance and sets of targets. |
| 3 | Understand the impact of legislation on the credit function. | 3.1 | Identify the liability of the following types of customer. |
| 3.2 | Identify the current legislation that affects the decision making process when dealing with credit applications. |
| 4 | Understand how to assess and control risk. | 4.1 | Identify the risks associated with the provision of trade credit. |
| 4.2 | Describe different sources of information used in credit assessment. |
| 4.3 | Identify methods of risk assessment control. |
| 4.4 | Understand how to control risk by selecting appropriate payment terms and methods of payment. |
| 4.5 | Identify different methods of financing credit. |
| 5 | Understand the different documents and systems used for trade credit. | 5.1 | Explain the purpose and features of documents used in trade credit. |
| 5.2 | Describe the content and purpose of a customer master file. |
| 5.3 | Describe the principal features of a sales ledger/accounts receivable system. |
| 6 | Understand collection and recovery methods. | 6.1 | Identify various collection methods. |
| 6.2 | Identify techniques necessary for collections letters and telephone collections work. |
| 6.3 | Describe how to deal with non-payment and disputes. |
| 6.4 | Describe the steps for debt recovery through the County Court and High Court. |