View Unit : Deal with disorderly and aggressive behaviour

Unit

Unit Reference Number

L/601/9213

Qualification Framework

QCF

Title

Deal with disorderly and aggressive behaviour

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

1.4 Public Services

Unit Grading Structure

Pass

Assessment Guidance

Learners should demonstrate their competence through naturally occurring evidence

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Be able to deter adverse behaviour through visible security presence	1.1	State the organisation's instructions for discouraging and dealing with adverse behaviour
		1.2	Provide a visible presence in designated areas that deters adverse behaviour
		1.3	Comply with the required company and customer standards for appearance and behaviour
		1.4	Recognise adverse behaviour promptly
		1.5	Discourage adverse behaviour before it escalates, using professional judgement and skills to defuse conflict situations
		1.6	Take appropriate action to reduce risks to security or safety whilst maintaining own health safety and welfare, and that of others
		1.7	Describe how to recognise criminal activity, including drug handling
		1.8	Describe the layout and geography of the locations where security services are provided in line with assignment instructions
2	Be able to deal with adverse behaviour	2.1	Respond promptly to adverse behaviour in a polite, professional and calming manner
		2.2	Demonstrate how to recognise and defuse aggressive or abusive behaviour, using both verbal and non-verbal communication
		2.3	Demonstrate how to politely encourage people involved to refrain from adverse behaviour
		2.4	Segregate individuals involved in adverse behaviour to minimise the effect on others
		2.5	Describe how to get immediate help from other people when it is needed
		2.6	Take appropriate, prompt and permitted action to prevent further adverse behaviour, in line with legal constraints and instructions
		2.7	Record the details of situations of adverse behaviour, in line with legal requirements and within required timescales
		2.8	Explain how and when reasonable and necessary force can be used

Equivalent Units

There are no equivalences to display.