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The Register of Regulated Qualifications

View Unit : Principles of personal responsibilities and working in a business environment

Unit
Unit Reference Number
L/601/7638
Qualification Framework
QCF
Title
Principles of personal responsibilities and working in a business environment
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
32
Unit Credit Value
4
Date of Withdrawal
SSAs
15.2 Administration
Unit Grading Structure
Pass
Assessment Guidance

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Know the employment rights and responsibilities of the employee and employer

1.1

Identify the main points of

contracts of employment

1.2

Identify the main points of legislation affecting employers and employees

1.3

Identify where to find information on employment rights and responsibilities both internally and externally

1.4

Describe how representative bodies can support the employee

1.5

Identify employer and employee responsibilities for equality and diversity in a business environment

1.6

Explain the benefits of making sure equality and diversity procedures are followed in a business environment

2

Understand the purpose of health, safety and security procedures in a business environment

2.1

Identify employer and employee responsibilities for health, safety and security in a business environment

2.2

Explain the purpose of following health, safety and security procedures in a business environment

2.3

Identify ways of maintaining a safe and secure environment in a business environment

3

Understand how to communicate effectively with others

3.1

Describe different methods of communication

3.2

Explain how to choose the most appropriate method of communicating with others

3.3

Describe ways of actively listening

4

Understand how to work with and support colleagues

4.1

Explain the purpose of agreeing standards for own work with others

4.2

Explain the purpose of taking on new challenges and adapting to change

4.3

Explain the purpose of treating others with honesty and consideration

5

Know how to plan own work and be accountable to others

5.1

Explain the purpose of meeting work standards and deadlines when completing tasks

5.2

Identify ways of planning own work

5.3

Compare ways of keeping other people informed about progress

6

Understand the purpose of improving own performance in a business environment and how to do so

6.1

Explain the purpose of continuously improving own performance in a business environment

6.2

Describe ways of improving own performance in a business environment

6.3

Identify different types of career pathways that are available

7

Understand the types of problems that may occur in a business environment and how to deal with them

7.1

Identify the types of problems that may occur in a business environment

7.2

Explain ways of dealing with problems that may occur in a business environment

7.3

Explain how and when to refer problems to relevant colleagues

Equivalent Units
There are no equivalences to display.
2.5.10.0L