View Unit : Help customers to choose delicatessen products in a retail outlet

Unit

Unit Reference Number

L/601/3458

Qualification Framework

QCF

Title

Help customers to choose delicatessen products in a retail outlet

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

31-Dec-2013

SSAs

7.1 Retailing and Wholesaling

Unit Grading Structure

Pass

Assessment Guidance

This unit requires workplace assessment of occupational competence.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Know how to help customers to choose delicatessen products in a retail outlet	1.1	show that they know how to establish a rapport with customers
		1.2	show that they know the kinds of questions they need to ask customers in order to find out customers' requirements
		1.3	show that they know where to find reliable information about the products they are responsible for selling
		1.4	show that they know effective ways of comparing and contrasting products for customers
		1.5	show that they know how to recognise opportunities to recommend associated or additional products
		1.6	show that they know the practical limits on portion weight, size or shape
		1.7	show that they know how to explain tactfully to customers when portion requirements cannot be met, and what alternatives can be offered
2	Help customers to choose delicatessen products in a retail outlet	2.1	use effective questioning techniques to establish a rapport with customers and find out what customers are looking for
		2.2	match products as closely as possible to customers’ stated requirements, from the products available
		2.3	support their product recommendations with factually correct information which is likely to give customers confidence in the learner’s recommendations
		2.4	compare and contrast products in ways that help customers choose the products that best meet their requirements
		2.5	recognise and act on suitable opportunities to recommend to customers associated or additional products
		2.6	tactfully suggest alternative portion sizes or products when customers’ requests are impractical

Equivalent Units

There are no equivalences to display.