View Unit : Debt Collection Negotiations Practice

Unit

Unit Reference Number

L/601/2729

Qualification Framework

QCF

Title

Debt Collection Negotiations Practice

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

15.1 Accounting and Finance, 15.2 Administration, 15.3 Business Management, 15.4 Marketing and Sales, 15.5 Law and Legal Services

Unit Grading Structure

Pass

Assessment Guidance

None

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Be able to make contact with the debtor in an effective and appropriate way.	1.1	Make appropriate contact with the debtor and in accordance with legal and organisational requirements.
		1.2	Provide evidence to the debtor which authenticates the collector’s relationship to the creditor in accordance with legal and organisational requirements.
		1.3	Provide the debtor with information which explains their debt obligation and legal position in accordance with legal and organisational requirements.
2	Be able to establish if a debtor is able to make full and immediate payment.	2.1	Establish the debtor’s ability and willingness to pay in accordance with the debtor’s profile in straightforward cases.
		2.2	Record the debtor’s agreement for repayment of the full amount in accordance with legal and organisational requirements.
		2.3	Report and record suspicions of fraudulent activity/money laundering to the appropriate parties in accordance with legal and organisational requirements.
3	Be able to record and where appropriate, investigate disputes.	3.1	Record and investigate a range of basic disputes for all or part of the debt.
		3.2	Take action appropriate to the investigation which might involve referral to a manager
		3.3	Refer the debtor to other departments/external agencies where appropriate.
		3.4	Maintain customer records in accordance with organisational and legal requirements.
4	Be able to negotiate repayment solutions.	4.1	Achieve full payment in accordance with organisational and legal requirements.
		4.2	Establish a realistic repayment plan with the debtor in accordance with organisational requirements.
		4.3	Communicate and document details of the repayment agreement to relevant parties in accordance with legal and organisational requirements.
		4.4	Identify appropriate action where there is failure to reach agreement for repayment.

Equivalent Units

There are no equivalences to display.