| 1 | Understand business problems and their causes | 1.1 | Describe ways of recognising when a business problem exists |
| 1.2 | Explain how to identify possible causes of business problems |
| 1.3 | Describe ways of analysing business problems |
| 2 | Understand techniques for solving business problems | 2.1 | Describe different ways of planning to solve a business problem |
| 2.2 | Describe different ways of solving business problems |
| 2.3 | Give reasons for having support and feedback from others when problem solving |
| 2.4 | Explain the purpose of regularly reviewing progress and adjusting plans during problem solving |
| 2.5 | Describe ways of recognising when a problem has been solved |
| 3 | Understand factors that influence solutions to business problems | 3.1 | Describe the possible effects of organisational polices and procedures when solving business problems |
| 3.2 | Describe the possible effects of legal or regulatory requirements when solving business problems |
| 4 | Understand how to evaluate approaches to solving business problems | 4.1 | Describe ways of evaluating approaches to solving business problems |
| 4.2 | Describe ways of evaluating solutions to problems for effectiveness |
| 5 | Be able to recognise and analyse business problems | 5.1 | Recognise a business problem |
| 5.2 | Confirm own understanding of a business problem |
| 5.3 | Identify reasons for a business problem |
| 5.4 | Analyse a business problem, getting additional information, as required |
| 5.5 | Work with others to agree what the business problem is |
| 6 | Be able to plan and carry out own solution to the business problem | 6.1 | Develop and justify an approach for how to solve the business problem |
| 6.2 | Develop own plan to solve the business problem |
| 6.3 | Identify ways of deciding when the problem has been solved |
| 6.4 | Agree own plan, with others as required |
| 6.5 | Carry out own plan to solve the business problem, involving others as required |
| 6.6 | Use support and feedback from others to help reach a solution |
| 6.7 | Regularly check progress towards solving the business problem |
| 6.8 | Use feedback and progress reports to adjust the plan, as required |
| 6.9 | Confirm that the problem has been solved, with others as required |
| 7 | Be able to evaluate own solution to the business problem | 7.1 | Evaluate own approach to solving the business problem for its effectiveness |
| 7.2 | Evaluate own solution to the business problem for its effectiveness |
| 7.3 | Evaluate alternative approaches and solutions for possible effectiveness |
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