| 1 | Understand how to plan and prioritise work and be accountable to others | 1.1 | Explain the purpose and benefits of planning work, and being accountable to others for own work |
| 1.2 | Explain the purpose and benefits of negotiating realistic targets for work and ways of doing so |
| 1.3 | Describe ways of prioritising targets and setting timescales for own work |
| 1.4 | Describe the types of problems that may occur during work, and ways of dealing with them |
| 1.5 | Explain the purpose and benefits of keeping other people informed about progress |
| 1.6 | Explain the purpose and benefits of letting other people know in good time if work plans need to be changed |
| 1.7 | Explain the purpose and benefits of recognising and learning from mistakes |
| 1.8 | Explain the purpose of guidelines, procedures and codes of practice that are relevant to own work |
| 2 | Understand how to behave in a way that supports effective working | 2.1 | Explain the purpose and benefits of setting high standards for own work |
| 2.2 | Describe ways of setting high standards for own work |
| 2.3 | Describe ways of dealing with pressure arising from work tasks |
| 2.4 | Explain the purpose and benefits of accepting setbacks and dealing with them |
| 2.5 | Explain the purpose and benefits of being assertive and its meaning in work tasks |
| 2.6 | Give examples of work situations where it is necessary to be assertive |
| 2.7 | Explain the purpose and benefits of being ready to take on new challenges and adapt to change |
| 2.8 | Explain the purpose and benefits of treating others with honesty, respect and consideration |
| 2.9 | Describe types of behaviour at work that show honesty, respect and consideration and those that do not |
| 2.10 | Explain the purpose of helping and supporting others at work, and the purpose and benefits of doing so |
| 3 | Be able to plan, prioritise and be accountable for own work | 3.1 | Negotiate and agree realistic targets and achievable timescales for own work |
| 3.2 | Prioritise targets for own work |
| 3.3 | Plan work tasks to make best use of own time, effective working methods and available resources |
| 3.4 | Identify and deal with problems occurring in own work, using the support of other people if necessary |
| 3.5 | Keep other people informed of progress |
| 3.6 | Complete work tasks to agreed deadlines or re-negotiate timescales and plans in good time |
| 3.7 | Take responsibility for own work and accept responsibility for any mistakes made |
| 3.8 | Evaluate results of mistakes made and make changes to work and methods, as required |
| 3.9 | Follow agreed work guidelines, procedures and, where needed, codes of practice |
| 4 | Behave in a way that supports effective working | 4.1 | Set high standards for own work and demonstrate drive and commitment in achieving these standards |
| 4.2 | Adapt work and working methods to deal with setbacks and difficulties |
| 4.3 | Use own needs and rights when necessary to achieve work tasks and priorities |
| 4.4 | Look to engage with opportunities, and agree to take on new challenge(s) |
| 4.5 | Look for opportunities, and change ways of working, to meet new requirements |
| 4.6 | Treat other people with honesty respect and consideration |
| 4.7 | Help and support other people in work tasks |
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