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Be able to advise people on how to prioritise their debts.
Help people to identify priority and non priority debts.
Provide general advice on how to deal with priority and non priority debt arrears.
Identify the need for additional specialist advice.
Be able to advise people on common debt collection processes.
Help people understand the impact of debt collections processes.
Be able to reflect on their delivery of debt prioritisation and collections process advice.
Identify their strengths and weaknesses in relation to debt prioritisation and collections process advice.