View Unit : Enhancing public service delivery through the use of ICT

Unit

Unit Reference Number

L/600/6106

Qualification Framework

QCF

Title

Enhancing public service delivery through the use of ICT

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

1.4 Public Services

Unit Grading Structure

Pass

Assessment Guidance

n/a

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Know the range of ICT systems used by public service organisations	1.1	Describe the range of ICT systems used by public service organisations
2	Know the legal and security requirements of the use of ICT by public services	2.1	Outline the legal and security considerations regarding public service organisations' use of ICT
3	Understand how public services use ICT to support service delivery	3.1	Identify ways public services provide, record, store, and exchange information using ICT
		3.2	Illustrate ways public services use ICT in communication
		3.3	Explain how public services manage the use of ICT
4	Understand the benefits of ICT for public service organisations, their suppliers and customers	4.1	Illustrate the benefits of ICT for public service organisations, their personnel, suppliers and customers

Equivalent Units

There are no equivalences to display.