Our privacy and cookies page explains what they are, which ones we use, and how you can manage or remove them. Don't show this message again.
Be able to communicate with the public and others.
Communicate with members of the public and others effectively and in a way which promotes the organisation
Communicate information which is suitable to the needs of members of the public and others
Respond to requests for information clearly and accurately and refer queries appropriately
Encourage members of the public and others to ask questions or seek explanation.
Suggest suitable sources of information to members of the public and others.
Communicate appropriate health and safety information
Be able to work safely and minimise environmental damage
Work in a way which maintains health and safety and is consistent with current legislation, codes of practice and any additional requirements
Know how to communicate with the public and others
Explain why effective methods of communication are needed
Describe how to encourage queries and comments from members of the public and others
List different sources of information suitable for members of the public and others- internal and external
State the correct procedures for handling and communicating confidential information
Know the current health and safety legislation and environmental good practice.
Outline the current health and safety legislation, codes of practice and any additional requirements, which apply to this area of work.
Understand the values of the organisation
Identify the values of the organisation e.g. policies and practices for customer care, promotion of environmental good practice or equality of opportunity