View Unit : Develop working relationships with colleagues and stakeholders

Unit

Unit Reference Number

K/600/9661

Qualification Framework

QCF

Title

Develop working relationships with colleagues and stakeholders

Unit Level

Level 4

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

1.4 Public Services, 14.1 Foundations For Learning and Life, 15.2 Administration, 15.3 Business Management, 15.4 Marketing and Sales

Unit Grading Structure

Pass

Assessment Guidance

n/a

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Know how to identify stakeholders and their relevance to an organisation.	1.1	Identify an organisation’s stakeholders.
		1.2	Evaluate the roles, responsibilities, interests and concerns of stakeholders.
		1.3	Assess the importance of identified stakeholders.
2	Understand how to establish working relationships with colleagues and stakeholders.	2.1	Clarify how to agree a common sense of purpose with colleagues and stakeholders.
2		2.2	Summarise how to create an environment of trust and mutual respect with colleagues and stakeholders.
3	Be able to create an environment of trust and mutual respect with colleagues and stakeholders.	3.1	Review and revise the needs and motivations of colleagues and stakeholders.
3		3.2	Demonstrate interaction with colleagues and stakeholders that allows respect for the views and actions of others.

Equivalent Units

There are no equivalences to display.