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Understand the legal, regulatory and auditory framework governing social housing organisations.
Describe the legal and regulatory framework in the social housing sector.
Assess the roles of internal and external audit in a housing organisation.
Compare and contrast the different governance structures for Local Authorities, ALMO’s, co-operatives and housing associations.
Understand the role of board members in the governance of social housing.
Identify the constitutional role and legal responsibilities of Board Members.
Explain the difference between the strategic role of the board and the operational role of senior managers comparing housing associations with local authorities.
Identify the range of skills, experience and knowledge a Board needs to have.
Understand the role of the board in providing a customer focused housing service.
Evaluate the balance and tensions between customer focused approaches and business focused activities.
Explain the role of the Board in monitoring customer service and satisfaction and dealing with dissatisfaction including complaints and appeals.
Evaluate the role of tenant board members.
Understand the Board’s role as an employer.
Identify the legal requirements and responsibilities of the Board as an employer.
Evaluate systems for Board and senior management team appraisal.
Explain the Board’s role in relation to human resource management including grievance and disciplinary, whistle blowing, board and senior staff appraisal.