View Unit : Front Office Operations

Unit

Unit Reference Number

K/502/5073

Qualification Framework

QCF

Title

Front Office Operations

Unit Level

Level 1

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

7.4 Hospitality and Catering

Unit Grading Structure

Pass

Assessment Guidance

none

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Know the purpose of the front office	1.1	State how the front office meets the needs of different customers
		1.2	State the role of the front office in maintaining security
		1.3	State the importance of communication with other departments
2	Know the structure of the front office	2.1	. Identify job roles in the front office
2	Know the structure of the front office	2.2	Describe the responsibilities of different job roles in the front office
3	Be able to work in the front office	3.1	Meet and greet customers
		3.2	Follow procedures when answering telephone calls
		3.3	Pass on simple messages accurately
		3.4	Deal with routine enquiries including enquiries about local events and services
		3.5	Prepare and copy routine documents

Equivalent Units

There are no equivalences to display.