| 1 | Know about the best advice and guidance surrounding monitoring quality | 1.1 | Describe the importance of conforming to statutory regulation |
| 1.2 | Evaluate current practices for compliance with standard operating procedures |
| 1.3 | Explain the importance of organising work to meet pre-determined schedules. |
| 2 | Know about monitoring procedures for quality of work | 2.1 | List the procedures for monitoring quality of work |
| 2.2 | Evaluate the lines of reporting |
| 2.3 | State where to obtain advice and support to monitor quality |
| 2.4 | Explain why it is important to make recommendations for continuous improvement. |
| 3 | Know about monitoring procedures for throughput | 3.1 | Explain the importance of monitoring throughput |
| 3.2 | Describe types of monitoring systems and how they are used to monitor throughput |
| 3.3 | Describe actions that can be taken to minimise problems affecting throughput |
| 3.4 | Describe how to identify and solve problems which affect throughput |
| 3.5 | Explain why monitoring and control systems are used. |
| 4 | Know how to record quality of work issues | 4.1 | Explain why it is important to keep accurate and complete records |
| 4.2 | Describe how to record problems |
| 4.3 | Describe why corrective action plans are important. |
| 5 | Know about solving problems affecting throughput | 5.1 | Describe how to identify and solve problems which affect throughput |
| 5.2 | Evaluate how operational parameters affect the achievement of output targets |
| 5.3 | Summarise the consequences of ineffective monitoring, control systems and processes. |