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The Register of Regulated Qualifications

View Unit : Respond to keyholding visit requests

Unit
Unit Reference Number
J/601/9193
Qualification Framework
QCF
Title
Respond to keyholding visit requests
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
16
Unit Credit Value
2
Date of Withdrawal
SSAs
1.4 Public Services
Unit Grading Structure
Pass
Assessment Guidance

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Be able to collate and confirm information about visit requests

1.1

Respond to initial requests in line with organisational requirements and within required timescales

1.2

Ensure there is sufficient valid information on which to confirm visit requirements

1.3

Confirm the authority and validity of callers following the organisation’s contractual requirements (password, codeword, etc)

1.4

Record required details of requested visits accurately and completely, including the purpose of the visit

1.5

Project a professional image both personal and organisational

1.6

State the organisation’s procedures and contractual requirements for responding to visit requests

2

Be able to take responsibility for keys and site information

2.1

Confirm the correct keys, access codes and site information are available for the sites or premises to be visited

2.2

Maintain the security of keys and site information, following the organisation’s procedures and guidelines

2.3

Follow the organisation’s procedures for key management, including completing records

2.4

Confirm there is no information attached to keys which could compromise the security of the site

3

Be able to prioritise keyholding response visits and other actions

3.1

Demonstrate how to prioritise visits or other actions using the information that has been collated and confirmed in line with the organisation’s guidelines

3.2

Demonstrate how to take account of the type of site or premises to be visited, purpose of the visit, potential risk and nature of the customers’ business

3.3

Act within the limits of personal authority and responsibility

3.4

Get help from the appropriate people to deal with situations when there are conflicting priorities

3.5

Record details of visits or other actions accurately and completely, following the organisation’s procedures and requirements

4

Be able to allocate resources for keyholding responses

4.1

Describe the organisation’s procedures for the security and management of keys and site information

4.2

Identify what site information response officers need, where to get it and why it is important to maintain its security

4.3

Select the most appropriate response officer, following the organisation’s guidelines

4.4

Confirm that response officers fully understand the purpose and details of response visits

4.5

Allocate keys, access codes and site information to response officers in line with organisational requirements, within required timescale and security requirements

4.6

Confirm that response officers have the correct and sufficient equipment required for visit to sites and premises

Equivalent Units
There are no equivalences to display.
2.4.6.0L