| 1 | Be able to identify and complete foreign currency transfer requirements within foreign exchange accounts | 1.1 | Identify current exchange rates, limitations and charges |
| 1.2 | Identify the currencies available and any limitations that may apply |
| 1.3 | Obtain the relevant information from the customer on their foreign currency transfer requirements, confirming requirements |
| 1.4 | Identify the types of transfers available and their features and benefits |
| 1.5 | Advise the customer of the most appropriate method of transferring funds overseas |
| 1.6 | Inform the customer of the available exchange rates, limitations and charges |
| 1.7 | Confirm the availability of funds for foreign exchange contracts with the designated person |
| 1.8 | Obtain and confirm the customer’s instructions for overseas transfer and accurately complete the application |
| 1.9 | Transmit the application to the servicing unit within the organisational timescale, using the correct security procedures |
| 1.10 | Explain the organisational procedures for the completion and verification of applications for the transfer of funds overseas |
| 1.11 | Process applications within the organisational timescales |
| 2 | Be able to operate foreign exchange accounts | 2.1 | Advise customers within organisational timescales of the receipt of funds from overseas and the charges that apply following notification from the service unit |
| 2.2 | Complete customers’ disposal instructions and inform the relevant people |
| 2.3 | Operate currency accounts for customers suitable for their needs and supply the appropriate information and tariffs to them |
| 2.4 | Identify customers’ foreign exchange requirements accurately |
| 2.5 | Inform customers of the basis of the current rates and any limitations clearly and without delay |
| 3 | Be able to monitor and comply with all codes, laws and regulatory requirements | 3.1 | Explain the purpose of money laundering, how it can be detected and the procedures for dealing with it |
| 3.2 | Pass instructions which are beyond the limits of own authority to the designated person |
| 3.3 | Describe the organisation’s procedures and legal limitations for foreign deals |
| 3.4 | Follow organisation's procedures and legal limitations for foreign deals |
| 3.5 | Provide information about foreign exchange contracts within organisational timescales to the relevant people |
| 3.6 | Maintain accurate and up-to-date records |
| 3.7 | Explain the organisation’s requirements relating to the application of codes, laws and regulatory requirements and impact on job role |
| 3.8 | Comply with legal requirements, industry regulations, organisational policies and professional codes |
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