View Unit : IT Technical Support

Unit

Unit Reference Number

J/601/7279

Qualification Framework

QCF

Title

IT Technical Support

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

6.1 ICT Practitioners

Unit Grading Structure

Pass

Assessment Guidance

N/A

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	LO1 Understand the tools and techniques used for technical support	1.1	explain the tools and techniques used for technical support
2	LO2 Understand how organisational policies and procedures influence technical support	2.1	explain the impact of organisational policies and procedures on the provision of technical support
3	LO3 Be able to gather information to provide advice and guidance	3.1	identify the types of fault that can occur
3		3.2	source technical information to provide advice and guidance for a variety of faults
4	LO4 Be able to communicate advice and guidance	4.1	use different communication routes to provide advice and guidance
		4.2	respond appropriately to end users
		4.3	check solutions and record actions

Equivalent Units

There are no equivalences to display.