View Unit : Skills in Supporting Job Roles in the Automotive Work Environment

Unit

Unit Reference Number

J/601/6262

Qualification Framework

QCF

Title

Skills in Supporting Job Roles in the Automotive Work Environment

Unit Level

Level 3

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

4.3 Transportation Operations and Maintenance

Unit Grading Structure

Pass

Assessment Guidance

This unit must be assessed in accordance with the IMI Assessment Strategy and adhere to the Skills Unit Assessment Requirements developed for the unit, both of which can be downloaded from the IMI website:

http://www.motor.org.uk/standards-and-qualifications/qualification-credit-framework-5.1-qcf.html

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	be able to work effectively within the organisational structure of the automotive work environment	1.1	respond promptly and willingly to requests for assistance from customers and colleagues
1		1.2	refer customers and colleagues to the correct person should requests fall outside their responsibility and capability
2	be able to obtain and use information in order to support their job role within the automotive work environment	2.1	select and use legal and technical information, in an automotive work environment
3	be able to communicate with and support colleagues and customers effectively within the automotive work environment	3.1	use methods of communication with customers and colleagues which meet their needs
		3.2	give customers and colleagues accurate information
		3.3	make requests for assistance from or to customers and colleagues clearly and courteously
4	be able to develop and keep good working relationships in the automotive work environment	4.1	contribute to team work by initiating ideas and co-operating with customers and colleagues
		4.2	treat customers and colleagues in a way which shows respect for their views and opinions
		4.3	make and keep achievable commitments to customers and colleagues
		4.4	inform colleagues promptly of anything likely to affect their own work

Equivalent Units

There are no equivalences to display.