View Unit : Applying quality function deployment _QFD_

Unit

Unit Reference Number

J/600/5875

Qualification Framework

QCF

Title

Applying quality function deployment _QFD_

Unit Level

Level 4

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

4.1 Engineering, 4.2 Manufacturing Technologies, 15.3 Business Management

Unit Grading Structure

Pass

Assessment Guidance

This unit must be assessed in a work environment and must be assessed in accordance with the ‘Common Requirements for National Vocational Qualifications (NVQ) in the QCF’ which can be downloaded from Semta’s website: http://www.semta.org.uk/training_providers__awarding/national_occupational_standard/qca_assessment_requirements.aspx

Additional assessment requirements have been published by Semta. These additional assessment requirements are set down in Semta’s Business-Improvement Techniques Level 4 unit assessment strategy which can be downloaded from Semta’s website: http://www.semta.org.uk/training_providers__awarding/national_occupational_standard/qca_assessment_requirements.aspx

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	1a. Apply quality function deployment (QFD)	1.1	Work safely at all times, complying with health and safety and other relevant regulations and guidelines
		1.2	Identify the customer requirement of a product or process using quality function deployment
		1.3	Obtain all the required information necessary to perform the quality function deployment study
		1.4	Produce a matrix for a quality function deployment project which identifies the four phases as follows: • pre-planning • design deployment • process and production planning • managing deployment
		1.5	Determine the customer requirements within the project in terms of: • needs and expectations • functions • features
		1.6	Carry out the quality function deployment project
2	1b. Apply quality function deployment (QFD) (continued)	2.1	Identify within the quality function deployment project the: • necessary inputs and how to acquire them • the outputs from each of the four phases and their execution • customer rankings • substitute quality characteristics
		2.2	Analyse the information gathered and draw conclusions as to the appropriate course of action
		2.3	Record the results of the analysis in the appropriate format
		2.4	Produce and score matrices for three of the following: • relationships • technical requirements • correlations • planning • specifications
		2.5	Produce a report outlining the findings and the recommended solutions
3	2a. Know how to apply quality function deployment (QFD)	3.1	Describe the health and safety requirements of the area in which they are carrying out the quality function deployment activity
		3.2	Describe the advantages of using quality function deployment
		3.3	Describe the ‘quality lever’ and how quality function deployment fits this model
		3.4	Describe the terms ‘house of quality’ and ‘voice of the customer’
		3.5	Explain how quality function deployment relates to potential failure modes and effects analysis, design of experiments, value analysis, control plans, Pugh concept diagrams
		3.6	Explain how to carry out a quality function deployment activity, and the tools and techniques used
4	2b. Know how to apply quality function deployment (QFD) (continued)	4.1	Describe the four phases of quality function deployment (pre-planning, design deployment, process and production planning, managing deployment)
		4.2	Explain how to identify the necessary inputs and outputs for each of the phases
		4.3	Explain what are the customer’s requirements within the project, in terms of needs and expectations, features and functions
		4.4	Explain how to produce matrices for relationships, specifications, technical requirements and planning
		4.5	Explain how to score the matrices within the quality function deployment
		4.6	Describe the extent of their own authority within the project and whom they should report to, in the event of problems they cannot resolve

Equivalent Units

There are no equivalences to display.