View Unit : Check the accuracy of records of hours worked by staff in a retail environment

Unit

Unit Reference Number

J/503/5738

Qualification Framework

QCF

Title

Check the accuracy of records of hours worked by staff in a retail environment

Unit Level

Level 2

Unit Sub Level

None

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

7.1 Retailing and Wholesaling

Unit Grading Structure

Pass

Assessment Guidance

Workplace assessment of occupational competence is required. This must be carried out in line with the guidance available from the Learning Provider’s section of Skillsmart Retail’s website (www.skillsmartretail.com). The guidance consists of: Assessment Principles; a booklet containing assessment guidance for each unit; and a list of some agreed equivalences between previous and current versions of units.

View Unit's Qualifications

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Understand the importance of maintaining accurate records of the hours worked by staff in a retail environment	1.1	explain the importance of keeping accurate records of the number of hours worked by staff in a retail environment
		1.2	explain types of discrepancies that can arise in the records of hours worked by staff
		1.3	explain possible consequences of not identifying discrepancies in the records of hours worked by staff
		1.4	explain the importance of identifying and reporting recurring inaccuracies in information about the number of hours worked by staff
2	Understand the level of service that needs to be provided to colleagues in relation to records of the number of hours they have worked	2.1	explain what it means to treat colleagues as ‘internal customers’
		2.2	explain the importance of treating colleagues as internal customers
		2.3	explain what is meant by ‘personal data’ in relation to records of the number of hours worked by staff
		2.4	explain the importance of keeping personal data confidential in relation to records of the number of hours worked by staff
3	Be able to check the accuracy of records of hours worked by staff in a retail environment	3.1	perform checks to ensure that all the information needed to confirm the number of hours worked by staff has been provided
		3.2	identify actual and/or potential discrepancies in information about the number of hours worked by staff
		3.3	follow organisational procedures to query actual and/or potential discrepancies in information about the number of hours worked by staff
		3.4	follow organisational procedures to report recurring inaccuracies in information about the number of hours worked by staff
		3.5	calculate accurately the total hours worked by staff
		3.6	use data processing equipment and materials in line with organisational procedures
4	Be able to provide information about the number of hours worked by staff in a retail environment	4.1	produce information and reports on the number of hours worked by staff in line with organisational procedures
		4.2	provide information and advice in response to queries from colleagues about their own recorded hours of work, doing so: accurately politely
		4.3	refer queries from colleagues to the designated person, where these are not within own authority to resolve
		4.4	disclose personal data about colleagues only to those who have a right to see it

Equivalent Units

There are no equivalences to display.