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See IT User Qualification Structures and Assessment Strategy available from www.e-skills.com
Use IT systems to meet needs
Use correct procedures to start and shutdown an IT system
Use interface features effectively to interact with IT systems
Adjust system settings to meet individual needs
Use a communication service to access the Internet
Use appropriate terminology when describing IT systems
Organise, store and retrieve information efficiently
Work with files and folders so that it is easy to find and retrieve information
Identify what storage media to use
Organise and store information, using general and local conventions where appropriate
Follow and understand the need for safety and security practices
Work safely and take steps to minimise physical stress
Recognise the danger of computer viruses, and how to minimise risk
Keep information secure
Outline why it is important to stay safe and to respect others when using ICT-based communication
Follow relevant guidelines and procedures for the safe and secure use of IT
Carry out routine maintenance of IT systems and respond to routine IT system problems
Identify why routine maintenance of hardware is important and when to carry it out
Identify where to get expert advice
Carry out regular routine maintenance of IT systems safely
Take appropriate action to handle routine IT problems