View Unit : Introduction to customer care

Unit

Unit Reference Number

J/501/6641

Qualification Framework

QCF

Title

Introduction to customer care

Unit Level

Entry Level

Unit Sub Level

Entry 2

Guided Learning Hours

Unit Credit Value

Date of Withdrawal

SSAs

14.1 Foundations For Learning and Life, 14.2 Preparation for Work

Unit Grading Structure

Pass

Assessment Guidance

Not Appropriate

Learning Outcomes and Assessment Criteria

Learning Outcome - The learner will:		Assessment Criterion - The learner can:
1	Understand what customer care means in the workplace	1.1	Identify the customers he/she works with
1	Understand what customer care means in the workplace	1.2	Describe his/her work with them
2	Understand own role in providing customer care	2.1	Identify how he/she contributes to good customer service through his/her work
2	Understand own role in providing customer care	2.2	Give examples of positive ways in which he/she works with customers

Equivalent Units

There are no equivalences to display.