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The Register of Regulated Qualifications

View Unit : Detect loss and theft in retail environments

Unit
Unit Reference Number
H/601/9217
Qualification Framework
QCF
Title
Detect loss and theft in retail environments
Unit Level
Level 2
Unit Sub Level
None
Guided Learning Hours
13
Unit Credit Value
3
Date of Withdrawal
SSAs
1.4 Public Services
Unit Grading Structure
Pass
Assessment Guidance

Learning Outcomes and Assessment Criteria
Learning Outcome - The learner will:Assessment Criterion - The learner can:
1

Be able to gather and evaluate information to detect offences and suspects

1.1

State where reliable and factual information about the organisation’s loss and theft can be found

1.2

Collate and evaluate details related to the organisation’s loss and potential offences

1.3

Liaise with store management and loss prevention department to understand the levels of losses and risk in the store

1.4

Agree appropriate action with store management and loss prevention department to lower the levels of loss and risk in the store

1.5

Describe how to help store management ensure that employees comply with company procedures to deter loss and theft

1.6

Maintain the covert nature of the security role while gathering information or evaluating evidence of loss or theft

1.7

Maintain security equipment and ensure that integrity of data and evidence is protected

1.8

Report details of loss, theft and subsequent actions taken, fully and accurately, to the relevant person

1.9

Describe ways to prevent loss and theft from retail environments

2

Be able to respond to requests to identify and surveil suspects

2.1

Record information from relevant authorities clearly and accurately maintaining own responsibility to take the appropriate action

2.2

Describe how to recognise when there is sufficient information and what effective action can be taken

2.3

Identify suspects correctly

2.4

Demonstrate the surveillance techniques that should be used to identify loss or theft

2.5

Describe how to identify suspicious behaviour and people suspected of causing loss or theft

2.6

Take action to deal with suspects that is in line with the organisation’s policies and procedures

2.7

Report details of suspects and action to be taken clearly to the relevant person in line with the organisation’s policies and procedures

2.8

Maintain the covert nature of the security role while responding to the identification of suspects

2.9

Communicate effectively with associates to give details of suspects and action to take, in line with the organisation’s policies and procedure

Equivalent Units
There are no equivalences to display.
2.5.10.0L