View Unit : Detect loss and theft in retail environments

State where reliable and factual information about the organisation’s loss and theft can be found

Collate and evaluate details related to the organisation’s loss and potential offences

Liaise with store management and loss prevention department to understand the levels of losses and risk in the store

Agree appropriate action with store management and loss prevention department to lower the levels of loss and risk in the store

Describe how to help store management ensure that employees comply with company procedures to deter loss and theft

Maintain the covert nature of the security role while gathering information or evaluating evidence of loss or theft

Maintain security equipment and ensure that integrity of data and evidence is protected

Report details of loss, theft and subsequent actions taken, fully and accurately, to the relevant person

Describe ways to prevent loss and theft from retail environments

Record information from relevant authorities clearly and accurately maintaining own responsibility to take the appropriate action

Describe how to recognise when there is sufficient information and what effective action can be taken

Identify suspects correctly

Demonstrate the surveillance techniques that should be used to identify loss or theft

Describe how to identify suspicious behaviour and people suspected of causing loss or theft

Take action to deal with suspects that is in line with the organisation’s policies and procedures

Report details of suspects and action to be taken clearly to the relevant person in line with the organisation’s policies and procedures

Maintain the covert nature of the security role while responding to the identification of suspects

Communicate effectively with associates to give details of suspects and action to take, in line with the organisation’s policies and procedure